Complaints Resolution Unit Satisfaction Survey

This survey is being run by the Met Police Complaints Resolution Unit. You are invited to participate in this survey because you have made a complaint, or did so on another person’s behalf, in relation to the level of service we provided or the conduct of our officers.

We want to hear your views on how your complaint was handled. This will help us improve what we do. For this reason we value and will act on your feedback. The survey should take you no longer than five minutes to complete

The information you give us will be used for analysis purposes, and may be published in anonymised form. We will never publish the comments you make or any other information you give us in a way that can be used to identify you.

Before completing the survey please note that:

• We are unable to alter the outcome of the investigation into your complaint. We are also unable to respond to any specific comments about the handling of individual complaint cases submitted by respondents in the course of completing this survey.
• Completing the survey does not constitute an application for an independent review of the Met Police handling of your complaint.

Privacy note
Whenever you press 'Next', the answers that you have provided will be submitted and may be included in the results.
If at any stage you decide that you do not want your answers to be included in the results, you can press 'Exit and clear survey'.
This will clear all answers you have submitted up to that point.